Welcome to Trendy21Store ! Go Shopping and have fun!----------------------------------------------- Questions? We're happy to help (518) 751-3620

FAQ


HOW DO I KNOW IF MY PAYMENTS IS SECURE?

When you make online purchases with your credit card, all your details are entered on a secure SSL page. Your information is then encrypted using SSL and sent directly to our payment service provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

WHAT FORMS OF PAYMENTS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, Discover, Diners, JCB, PayPal, Debit Cards. However, we do not accept checks, money orders or bank transfers.

SHIPPING

Do you ship worldwide? Yes, you can check out here our Shipping Policy.

IS DELIVERY FREE?

We offer free shipping on orders over $75.00.

How long does it take for an order to arrive?

For some items, delivery can vary and take 2-3 weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS or e packet and all have tracking numbers.

Once shipped, your order will arrive within 5 to 21 days for the United States,  other countries can take up from 7 to 25 days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.

Please note that different countries charge taxes and duties, and we have no association with these charges.

Average delivery time is between 5-21 working days (varies depending on the country). Please take note; We work with different suppliers and manufacturers worldwide. This is the reason for sometimes the long delivery times. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products. If a faster shipping is required, please contact us before placing the order.

What shipping method do you use to ship my order?

We ship all orders depending on location. Our 3rd party partners also use varies international shipping methods, and will always include tracking information. Most common ways are UPS, USPS and e-packet.

Where will my order ship-out from?

We ship from our 3rd party partners across the USA, UK and China. 

How do I track my package?

You can check on the status of your order at any time by reaching out to our customer support desk at support@trendy21store.com to ask questions anytime.

You should receive an email within 2-7 business days that your order has been shipped. You will receive a tracking number.

How long does your standard shipping take to deliver my order?

Shipping within the USA generally takes 5-20 business days, rest of the world 1-4 weeks It typically takes about 5-14 days to get your product ordered, shipped, and delivered. Tracking numbers available. We also offer expedited shipping options, within the USA.

The products are shipped within 1-5 business days after the order is made. You will receive a tracking CODE after shipment. Thank you for your trust!

How long do I need to receive my order?

Delivery times for standard deliveries are approximately 1 to 3 weeks (5-21 days). In times of high demand (Black Friday, Cyber ​​Monday, ...) the time can be 4 weeks. (varies depending on the country).

Limited Offers

In view of the very high demand for this product, please grant us two to four weeks for delivery.

DISCOUNT CODE

Can I use more than one discount code for my order? Our system only allows one code to be processed per order.

DO YOU OFFER WHOLESALE?
We offer a huge discount of 10% OFF orders over $149 - simply enter code TOP CODE for the discount to be applied at checkout. For larger orders, contact us via the link below or send us an email on support@trendy21store.com. We pay close attention to the satisfaction of all our customers.

PRODUCTS
Offer valid within the limit of available stocks.

Holiday and seasonal goods

Can holiday or seasonal items be exchanged or returned? These types of items cannot be returned or exchanged. The same applies to custom orders.

Where do you get or make your products? 

We firmly stand behind our products as we work with only the best vendors around the globe. We have detailed description of products on every product page.

What is the quality of the products purchased?

We have a long description of every product on every product page, however, if you have some additional questions about any of our product please email us at support@trendy21store.com. We have great feedback from our customers and we are delighted! 

ORDERS CHANGES & CANCELLATIONS

If you need to make a change to your order (clothing size, shipping address, etc) or cancel your order, the request must be sent via email to support@trendy21store.com within 12 HOURS of placing your order.

After 12 hours, all orders are final, including those in which you entered the wrong shipping address - no refunds will be allowed as we have already paid our supplier and shipped your order to that address. In some cases, you will receive a partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Where can I find my order confirmation?

Your order confirmation is emailed to you. If you haven't received a confirmation email, please check your spam folder for our email or email us directly at support@trendy21store.com.

Orders

I ordered 2+ items, but only received one... where's my order?

Since we are working with international suppliers so when you order 2 or more items they might come in different packages. All orders are subject to product availability.

Please note if you order multiple items they may be sent in separate packages depending on current stock levels in warehouses. This ensures that you receive your items more quickly rather than having to wait for an increase in stock levels from a single warehouse.

If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. So don't panic if you don't receive all of your items at once…they are on the way.

Orders will not incur additional shipping charges if items are shipped separately.

RETURNS AND REFUNDS

If you are unhappy with your order if an item was damaged or incorrect size, etc, please email us at support@trendy21store.com with the reason you would like a refund. Please read our Return Policy. If we deem this an item suitable for a refund, we will issue your refund minus the shipping label and sometimes stocking fee per item returned.

**We reserve the right to refuse any returns if we determine that the merchandise does not qualify for a return.

Where can I find your return or refund policy?

More information can be found in our Return Policy at the bottom of the page.

What are your exchanges & returns policy?

To learn more about our returns and refunds read our Return Policy at the bottom of the page.

HOW CAN I REACH YOU?

Still have questions, concerns, or need to get in touch? We can be reached via the Contact form, Facebook Messenger or Email us at support@trendy21store.com. We're happy to help.

Thank you for shopping with us! Contact us anytime with questions, comments, concerns, or to tell us you love your items! We love hearing from you!